Contact Us
If you’d like to place an order, call 01743 821226 and choose Option 2 to speak with our sales team.
Get in Touch With us
If you have a question about our products, delivery options or need help placing an order, we’re here to help. Simply fill in the form and a member of our team will get back to you as soon as possible.
Reach out to Us
Phone Number (opt 2 for Sales)
01743 821226
products@carbonearth.co.uk
Address
Carbon Earth Lower House Farm Cardeston, Ford Shrewsbury Shropshire SY5 9NQ
what3words
Directs.Starting.Derailed
Still Have Questions? We’re Here to Help! Contact Us
Find Answers to Your Product & Delivery Questions
Who is Carbon Earth and what do you produce?
Carbon Earth produces high-quality compost, topsoil, bark, woodchip, blends and straw pellets using responsibly recycled green and food waste. All products are made locally in Shropshire and delivered nationwide.
Are your products peat-free?
Yes. Every Carbon Earth compost, soil and blend is 100% peat-free and produced using recycled organic materials.
Where do you source your materials?
All materials are sourced from locally collected organic waste streams and processed through our in-vessel composting facility in Shropshire.
What makes Carbon Earth products sustainable?
Our products are created using recycled materials that would otherwise go to waste. This reduces landfill, supports the circular economy and creates nutrient-rich growing mediums.
How do you ensure your compost is safe and high-quality?
Our composting process is carried out in a controlled in-vessel environment, reaching high temperatures that eliminate weeds and pathogens. Each batch is regularly tested for quality and consistency.
Are your products safe for pets, wildlife and children?
Yes. Our composts, soils and bark products are fully natural, chemical-free and safe when used as directed.
What are the environmental benefits of your products?
Reduces greenhouse gas emissions through organic waste recycling
Improves soil structure and moisture retention
Supports healthy plant growth without peat
Reduces reliance on chemical fertilisers
Can your products help improve soil health?
Absolutely. Our composts and blends add organic matter, improve drainage and support better nutrient retention.
How much does delivery cost?
Delivery costs vary depending on the product, quantity and location. You can view pricing at checkout or contact our team for a tailored delivery quote.
Do you offer bulk discounts?
Yes. We offer competitive pricing for bulk bags, pallet orders and repeat commercial customers.
Do you deliver nationwide?
Yes — Carbon Earth delivers across the UK, with fast delivery available throughout Shropshire and surrounding areas.
How long does delivery take?
Delivery typically takes 2–5 working days depending on location. For time-sensitive orders, speak to our team.
Can I collect my order instead of having it delivered?
Yes. Collection can be arranged from our Shropshire facility — please contact us to book a date and time.
How can I contact your support team?
You can reach us via email or phone during business hours. Visit our Contact Us page for full details.
Do you supply products to trade or commercial clients?
Yes. We regularly supply landscapers, builders, allotment groups, farmers and equestrian facilities.
Can I get help choosing the right product?
Absolutely. Tell us what you’re working on — beds, borders, lawns, raised planters, animal bedding etc. — and we’ll recommend the best product for your needs.
Do you offer emergency or short-notice delivery?
For urgent commercial or agricultural requirements, please contact us directly and we will do our best to assist.
What should I do if there's an issue with my order?
Reach out to our team with your order number, and we’ll resolve any issues as quickly as possible.
